At fiyonix.shop, we want you to be completely satisfied with your home goods purchases. If an item does not meet your expectations, we offer a clear and transparent return and refund policy.
- Return Request Period
You may submit a return request within 30 days of receiving your item(s). Requests submitted after this period may not be accepted.
- Return Conditions
Returned items must meet the following requirements:
The item must be unused or in a condition consistent with reasonable inspection.
The item must be complete, including original packaging and accessories.
The item must be free of artificial damage, stains, or obvious signs of use.
Valid order information must be provided.
Items that do not meet these conditions may not be eligible for a refund.
- Non-Returnable Items/Situations
The following situations are generally not eligible for return:
Damage caused by personal mishandling or misuse.
- Return Process
Contact our customer service email to submit a return request.
Provide your order number and photos of the item (if applicable).
Once confirmed by customer service, you will receive return instructions.
Ship the item back according to the provided instructions.
Return Address: 826 Centennial Dr, Vista, CA 92081
Packages returned directly without prior authorization may not be processed.
- Refund Details
Refunds will be processed once the returned item has been inspected and approved.
Refunds will be issued to the original payment method used for the purchase.
Processing typically takes 5–10 business days (depending on your bank or payment provider).
- Shipping Costs
Returns due to product defects or shipping errors: Return shipping costs will be covered by us.
Returns for non-quality-related reasons: Return shipping costs will be covered by the buyer.